Frequently Asked Questions

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Frequently Asked Questions

FAQ

Yes! Bake Inc is Halal-Certified.

Please email us at bakeincsg@gmail.com to enquire. We will reply in 1-2 business days. 

[For Purchases from Bake Inc's Physical Stores]
Please kindly bring the cake / pastry / bread in question to the physical shop you have purchased from and let our staff know what the issue is.
- Our staff will look into it impartially. If valid, we will proceed with either a refund or an exchange.

[For Purchases from Bake Inc's Online Store]
a) Missing/Wrong/Defective Items via Delivery
Please contact us via Whatsapp or Email with your Order ID Number and details of the missing/wrong order you have received with picture reference.
- Our staff will look into it. If valid, we will proceed with either a refund or an exchange.
- We will get back to you in 1 working day. Thank you for your patience.

b) Missing/Wrong/Defective Items via Self-Collection
Please kindly bring the cake / pastry / bread in question to the physical shop you have collected from and let our staff know what the issue is.
- Our staff will look into it impartially. If valid, we will proceed with either a refund or an exchange.